Need to get ahold of us? The absolute best way is to simply click on the \chat bubble in the lower right hand corner. Or you can email us at [email protected]. Or you can send us a message on twitter @comiccartel or Facebook. Or you can send a mental message to us on the frequency 1547mHz and ask for “Crazy Dave.” ...No guarantees with that last one though.
We will read and respond to your message, and we will fix your problem. You’re important to us, and we want you to know that. We strive to treat you like a human here. Like we’re talking to a friend. Don’t be surprised if one of us tosses in a *fist bump* or a “Hell yeah!” every once in a while. To us, you’re like family, so we’re going to talk to you like that. Don’t worry though, we’re not going to bring up Uncle Pete’s DUI.
Return and refund policy
1. Return Contact Info
First off, please, if you have ANY worries or complaints about any items that are damaged, defective or missing, email us at [email protected] to get it straightened out.
2. Merchandise other than comic books, books and graphic novels
We accept returns for any unopened items in perfect condition (including a perfect box) within 30 days of the purchase / pre-order date. Please email us at [email protected] with any inquiries about returns. If the item was damaged during transit, please see section 4.
3. Comic books and graphic novels
Due to the collectibility and nature of comic books, we cannot accept returns of comics. There are exceptions to this rule: If an order was mis-placed or you believe it is defective, please contact us at [email protected] and we’ll do our best to get it sorted it out with you.
Frequently Asked Support Questions:
When do you usually get back to me?
We will do our best to respond to your message within 24-48 hours. There are times when it gets a tad busier than normal, there are a lot more clever questions than we anticipated or over the weekend. But don’t worry, we will answer them all in the order they’re received.
What if my house is on fire?